TopLeader Terms & Conditions

 

Last updated: 24 July 2026

TopLeader Terms & Conditions:

1. About these Terms

These Terms & Conditions (“Terms”) govern access to and use of the TopLeader leadership development platform and related services.

TopLeader is provided by:

TopLeader s.r.o.
Kolodějská 82
250 84 Sibřina – Stupice
Czech Republic
Company ID No. 19930003
info@topleader.io

These Terms apply primarily to business customers, their authorised administrators, experts and other professional users.

Commercial terms such as scope, program duration, number of participants, pricing, payment terms and included services are set out in an order form, proposal, statement of work or other agreement accepted by the Customer (“Order Form”).

In case of conflict, the following order of precedence applies:

1. a signed master agreement or specifically negotiated agreement;

2. the Order Form;

3. the Data Processing Agreement;

4. these Terms;

5. other published policies.

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2. Definitions

Customer means the organisation purchasing or arranging access to the Services.

User means any individual authorised to use the Platform, including participants, customer administrators and experts.

Participant means a person taking part in a program through the Platform.

Expert means a coach, mentor, trainer, facilitator or other specialist providing support through or in connection with TopLeader.

Platform means the TopLeader online platform and associated applications and interfaces.

Program means a defined leadership, talent or professional-development journey configured through the Platform.

Services means the Platform, Programs, support, expert services and other services identified in the applicable Order Form.

Customer Data means information submitted to or processed through the Services by or on behalf of the Customer or its Users.

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3. Scope of the Services

TopLeader provides digital infrastructure for leadership and talent development programs.

Depending on the applicable Order Form, the Services may include:

• program configuration and participant onboarding;

• development goals and milestones;

• weekly practice and reflection;

• learning and microlearning content;

• diagnostics, assessments and feedback;

• program-level reporting;

• coaching, mentoring, training or facilitation;

• access to the TopLeader expert network;

• support and program coordination.

TopLeader may adapt the Platform and its features over time. We will not materially reduce the core functionality purchased by the Customer during a committed term without reasonable justification or an equivalent alternative.

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4. Accounts and access

Each User must use an individual account and keep their credentials secure.

Users must not:

• share accounts or login credentials;

• allow unauthorised persons to access the Platform;

• attempt to bypass security or access restrictions;

• access data belonging to another customer or user;

• use the Services for unlawful purposes;

• upload malware or interfere with the operation of the Platform;

• scrape, reverse engineer or systematically copy the Platform except where mandatory law expressly permits it.

The Customer is responsible for:

• identifying authorised Users;

• providing accurate account information;

• ensuring that Users are informed about the Program and relevant privacy boundaries;

• promptly informing TopLeader when access should be changed or removed;

• using the Services in accordance with applicable law.

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5. Programs and participant responsibilities

The Customer determines the business purpose, participant group and intended objectives of each Program.

Participants remain responsible for their own decisions, actions and professional judgement.

TopLeader supports structured practice, reflection and access to relevant expertise. TopLeader does not guarantee:

• a specific personal or organisational result;

• improvement in business performance;

• promotion, employment or career outcomes;

• return on investment;

• objectively proven behaviour change.

TopLeader and its Experts do not provide medical, psychiatric, psychotherapeutic, legal, tax or regulated financial advice unless expressly agreed with an appropriately qualified professional.

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6. Expert services and sessions

Where coaching, mentoring, training or facilitation is included, the relevant Expert acts as an independent professional.

Sessions are scheduled between the Participant and the Expert using the available scheduling process.

Unless otherwise stated in the Order Form:

• a session may be cancelled or rescheduled without charge at least 24 hours before its scheduled start;

• a session cancelled or missed with less than 24 hours’ notice may be treated as used;

• where the Expert cancels or cannot attend, the session will not be deducted and an alternative time or Expert will be offered where appropriate.

TopLeader may replace an Expert where reasonably necessary because of availability, quality, safeguarding, conflict of interest or program requirements.

Acceptance into the TopLeader expert network does not guarantee any minimum volume of work or client assignments.

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7. Confidentiality and sponsor visibility

Private development conversations are confidential.

Unless the Participant expressly chooses to share information, Customer reporting does not include:

• private reflections;

• coaching or mentoring notes;

• the content of individual sessions;

• confidential conversations between a Participant and an Expert.

Authorised Customer representatives may receive agreed program signals such as:

• account activation and participation;

• milestone completion;

• completion of weekly actions;

• session booking and attendance status;

• areas where follow-up may be needed;

• aggregated or program-level reporting.

TopLeader does not monitor the substantive content of coaching or mentoring sessions.

The Customer must not require TopLeader or an Expert to disclose confidential session content except where disclosure is required by law or necessary to address an immediate and serious risk of harm.

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8. Artificial intelligence features

The Platform may include AI-assisted functions such as draft prompts, recommendations, learning suggestions or summaries.

AI-generated outputs:

• may be incomplete or inaccurate;

• are not a substitute for professional judgement;

• should be reviewed before use;

• must not be relied upon for high-impact legal, employment, medical, financial or similar decisions.

Users must not submit data into AI-enabled functions where they are not authorised to do so.

Further information is available in the Privacy Policy and AI Transparency notice.

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9. Customer Data

The Customer retains its rights in Customer Data.

The Customer grants TopLeader the limited right to process Customer Data only as necessary to provide, secure, support and improve the Services and comply with law.

The Customer confirms that it has an appropriate legal basis and authority to provide Customer Data to TopLeader.

TopLeader may create anonymous or aggregated statistics that do not identify the Customer, Users or individuals. Such statistics may be used to operate and improve the Services and may be included in general service reporting.

TopLeader will not publicly identify a Customer or use the Customer’s name, trademark or case-study data without permission, except where the relationship has already been publicly disclosed by the Customer or otherwise lawfully agreed.

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10. Data protection

Each party will comply with applicable data protection law.

Where TopLeader processes personal data on behalf of the Customer, the TopLeader Data Processing Agreement applies.

The Customer generally acts as controller for participant data and program purposes. TopLeader generally acts as processor, except for limited processing carried out for TopLeader’s own legal, security, billing and contractual purposes.

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11. Fees, invoicing and payment

Fees and payment terms are set out in the applicable Order Form.

Unless otherwise stated:

• fees are exclusive of VAT and other applicable taxes;

• invoices are payable within the period stated on the invoice or Order Form;

• committed fees are non-refundable except where expressly provided in the Agreement;

• unused participant places, platform access or sessions expire at the end of the agreed term unless otherwise agreed;

• late payments may result in suspension of access after reasonable notice.

The Customer may not withhold or set off payments except where required by mandatory law.

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12. Intellectual property

TopLeader and its licensors retain all rights in:

• the Platform and software;

• platform design and functionality;

• TopLeader trademarks and branding;

• standard program templates;

• system-generated content and documentation;

• improvements, modifications and derivative works.

The Customer retains ownership of its own methodology, content, trademarks and materials.

Where Customer materials are used in a Program, the Customer grants TopLeader a limited, non-exclusive licence to host, reproduce and display those materials solely for providing the Services.

Expert-owned materials remain owned by the Expert unless otherwise agreed. Their inclusion in a Customer Program does not transfer ownership to the Customer or TopLeader.

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13. Third-party services

The Services may interoperate with third-party tools such as calendars, communication platforms, identity providers, video-conferencing services or content systems.

TopLeader is not responsible for the independent operation, availability or terms of third-party services outside TopLeader’s reasonable control.

Use of a third-party service may also be subject to that provider’s terms and privacy notice.

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14. Availability and support

TopLeader provides support and aims to maintain the availability of the Platform in accordance with the published Service Availability and Support Policy.

Any binding availability commitment, service credit or special response time applies only where expressly stated in the applicable Order Form or negotiated agreement.

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15. Suspension

TopLeader may suspend all or part of the Services where reasonably necessary because of:

• a security risk;

• unlawful or prohibited use;

• material breach of the Agreement;

• non-payment;

• risk to other customers or the Platform;

• a request from a competent authority.

Where reasonably possible, TopLeader will notify the Customer and allow an opportunity to remedy the issue.

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16. Confidential information

Each party must protect the other party’s confidential information and use it only for the purposes of the Agreement.

Confidentiality does not apply to information that:

• is or becomes publicly available without breach;

• was lawfully known before disclosure;

• is lawfully received from a third party;

• is independently developed;

• must be disclosed by law or a competent authority.

These obligations continue for five years after the relevant Agreement ends. Obligations concerning personal data, trade secrets and confidential session content continue for as long as required by law or the nature of the information.

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17. Warranties and disclaimers

TopLeader will provide the Services with reasonable professional care.

Except as expressly stated in the Agreement, the Services are provided without other warranties, including implied warranties of fitness for a particular purpose, uninterrupted operation or achievement of a particular outcome, to the maximum extent permitted by law.

TopLeader is not responsible for:

• decisions made by Users or Customers;

• statements or advice independently provided by an Expert;

• Customer Data that is inaccurate, unlawful or incomplete;

• failures caused by Customer systems, user equipment or internet connectivity;

• third-party services;

• events beyond TopLeader’s reasonable control.

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18. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for intentional misconduct, gross negligence or injury to life or health where applicable.

Subject to the above, neither party is liable for indirect, consequential or special loss, loss of profit, loss of anticipated savings, loss of goodwill or loss caused by business interruption.

TopLeader’s aggregate liability arising from an Agreement will not exceed the fees paid or payable by the Customer under that Agreement during the 12 months preceding the event giving rise to the claim.

The limitations apply to the maximum extent permitted by applicable law.

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19. Term and termination

The term is stated in the Order Form.

Unless the Order Form states otherwise, a fixed-term Agreement cannot be terminated for convenience before the end of the committed term.

Either party may terminate for material breach where the breach is not remedied within a reasonable period after written notice.

Either party may terminate immediately where the other party:

• becomes insolvent;

• ceases business;

• commits a serious breach that cannot reasonably be remedied;

• repeatedly breaches confidentiality, security or acceptable-use obligations.

After termination:

• Users lose access to the Services;

• outstanding fees remain payable;

• Customer Data is returned or deleted in accordance with the DPA;

• provisions intended to survive termination remain effective.

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20. Changes to these Terms

TopLeader may update these Terms to reflect legal, security, operational or product changes.

Material changes affecting an active Customer Agreement will be notified reasonably in advance. Changes will not retroactively reduce rights expressly agreed in an Order Form.

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21. Governing law and disputes

These Terms and the Agreement are governed by the laws of the Czech Republic, excluding conflict-of-law rules.

The courts of the Czech Republic with jurisdiction for Prague will have exclusive jurisdiction, unless mandatory law requires otherwise.

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22. General provisions

Neither party may assign the Agreement without the other party’s consent, except as part of a merger, restructuring or transfer of substantially all relevant business assets.

Failure to enforce a provision does not waive that provision.

If a provision is invalid or unenforceable, the remaining provisions remain effective.

The Agreement constitutes the entire agreement regarding its subject matter and replaces prior discussions or representations relating to that subject matter.